FREQUENTLY ASKED QUESTIONS (FAQS)
Refer to the USER GUIDE to learn more.
Q: How long does the scented Slip last?
A: The average duration of a scented SCENTI SLIP is between 7 and 14 days, and possibly longer depending on how many sprays are applied and how strong the particular blend is.
The strength and duration of the scent is also dependent on how porous or "breathable" the pillowcase is. The SCENTI PILLOWCASE is specially designed with a highly porous bamboo fabric to provide optimum results.
Some blends may last longer than 2 weeks.
Q: How many times can an 8-oz SCENTI Sprayer refresh a SCENTI SLIP?
A: The 8 oz Sprayer can refresh one side of a SLIP on average 10 times with 20 sprays each application.
Each application should last between 7 and 14 days or 1 to 2 weeks, depending on the strength of the blend. Based on these averages, a SCENTI SPRAY 8 OZ. should last on average a total of 10 to 20 weeks.
Q: Can I use the SCENTI SLIP with my own pillowcase?
A: Yes, however, how well the aroma is diffused through the pillowcase and how strong the aroma is will be dependent on how porous the pillowcase fabric is.
It might be difficult to smell the aroma through a dense pillowcase fabric, including a high-thread-count cotton pillowcase, while porous bamboo, modal, and silk pillowcases should work well.
Disclaimer: SCENTI is not responsible for any damage to non-SCENTI pillowcases, including customer pillowcases, caused by the essential oil that's diffused by the SCENTI SLIP.
Q: Can I create my own scented essential oil blend and spray it onto the Slip?
A: Yes, you can! You can create and spray your own blend by using the SCENTI BYO SPRAY 8 OZ. (Blend Your Own) Sprayer kit. Simply add your own blend of essential oil(s) to the BYO Sprayer bottle, which includes the carrier diffusing oil needed, then shake and spray your custom blend onto the SLIP. Learn more in the SCENTI USER Guide.
Q: I Can I insert more than one SCENTI SLIP onto my Pillow?
A: Yes. you can add multiple SLIPs.
Q: Can I machine wash the SCENTI?
A: Yes. The SCENTI PILLOWCASE is made with premium quality 100% viscose bamboo fabric, and the SCENTI SLIP is made with 100% natural cotton fleece.
Both the PILLOWCASE and SLIP should be washed with a gentle cycle, in cold water, without bleach, and dried in a dryer set to low heat.
Q: What are the dimensions of SCENTI, and will it fit my pillow?
A: Yes, it should. There are two PILLOWCASE sizes available that are designed to fit a standard/queen or king-sized pillow. Refer to the following dimensions to confirm it will fit your pillow.
The SCENTI SLIP comes in one size that should slide onto any 20-inch (50.8 cm) wide pillow, including standard, queen, and king size.
SCENTI PILLOWCASE SIZE
Standard/Queen - 20 inches (50.8 cm) x 30 inches (76.2 cm)
King - 20 inches (50.8 cm) x 40 inches (101.6 cm)
SCENTI SLIP SIZE
Unstretched - 18 inches (45.7 cm) x 16 inches (40.6 cm)
Q: What is the shipping weight of SCENTI?
A: The approximate shipping weight of SCENTI is as follows:
SCENTI PILLOWCASE plus SLIP
Estimated weight: 1.50 lb/0.45 kg
SCENTI Spray 8oz
Estimated weight: 1.05 lb/0.48 kg
SCENTI Spray BYO 8oz
Estimated weight: 1.05 lb/0.48 kg
Q: Which materials are used and why?
A: We used the highest quality,
Silky smooth 100% natural viscose bamboo for the PILLOWCASE and 100% natural cotton for the SLIP. These fabrics are healthy for your skin and hair, plus are healthy for the environment.
Q: How can SCENTI improve my sleep and general wellness?
A: Studies show that lavender and other essential oils have a wide range of health benefits, including enhancing the quality of sleep, reducing anxiety, and restoring both general physical and emotional well-being.
Q: How can SCENTI reduce bacteria, viruses, and allergens?
A: Both the SCENTI essential oils and the SCENTI SLIP contain antiviral, antibacterial, antimicrobial, antiseptic, and hypoallergenic properties, which are all very effective disinfectants that prevent bacteria, viruses and allergens such as dust mites.
Q: Is SCENTI latex-free?
A: Yes, SCENTI is latex-free.
SERVICE
Q: What is SCENTI'S Warranty, Return and Refund policy?
A: We offer a limited 3-month Replacement Warranty on factory defects or damage during shipment based on stock availability.
Returns and refunds are not available .
If we have no remaining stock, we will not be able to offer honor the warranty.
Depending on your country of delivery, we may have to kindly ask that you cover the shipping cost. For any warranty claims, please contact via email: support@scentihealth.com or via our online Contact Form.
Please include your name, email and a description of the damage and a photo of the damage.
Q: What if I receive damaged goods caused during shipping?
Damaged goods must be reported within 5 business days of receipt of goods to qualify for insurance claims.
Contact SCENTI Support via email to report a receipt of damaged goods at support@scentihealth.com or via our online Contact Form.
Q: How can I track my shipment?
A: SCENTI is generally shipped with tracking number(s). If you purchased SCENTI from Amazon then please refer to their shipping tracking information.
If you purchased SCENTI from the SCENTI Store and did not receive an email with your tracking number first check your email spam folder and if it can not be found contact SCENTI Support at support@scentihealth.com or via our online Contact Form.
Q: How can I get a hold of you if I have another question?
A: Please message us directly: Email: support@scentihealth.com or via our online Contact Form and we’d be more than happy to assist you and answer any questions.